Andrew Young Tel: +44 (0)20 7183 2340 Mobile: +44 (0)7014 219100 Fax: +44 (0)20 7183 2341 andrew@andrew-young.com Profile A diligent, adaptable and resourceful Freelance Windows Solutions & Support Analyst possessing a wealth of experience within the IT industry with particular emphasis on investment banking from desktop support to server implementation; from hands-on technical implementation to high-level project leadership. Experience further enhanced by exceptional communication skills and client liaison experience, a strong compliance and documentation ethic, a dynamic self-starter approach and a professional application of skills that is both technically inventive and adaptable. Ideally seeking contract roles in financial markets such as Private Equity Firms, Hedge Funds, Trading Houses and Investment Banks. Key achievements * Scripted the upgrade of 3,000 desktops through automated overnight process. Reduced effort and cost. * Analysed, planned, and deployed WindowsNT to XP rollout project ahead of schedule. Minimised issues. * Automated the reporting of NTFS permissions for all European offices. Reduced cost, risk and effort. * Single-handledly supported entire infrastructure of 40-person private equity firm. Improved service to users. * Greatly improved a dysfunctional new-user and user-transfer process. Reduced effort and disorder. Career history Oct 2007 – present TECHNICAL IT MANAGER Englefield Capital LLP * Appointed to manage all aspects of IT; focussing on both strategy and technical implementation Apr 2007 – Oct 2007 PROJECT CONSULTANT State Street Global Advisors Ltd * Appointed to manage and implement a number of critical projects * Produced detailed analysis of IT Department’s functions, responsibilities and weaknesses, through accurate, yet concise interviews, ready for presentation to senior executives * Analysed and remediated NTFS permissions on all file servers to meet audit requirements * Organised and managed a business user test-day in new premises; giving IT Management a clear and simple list of problems at the end of the test * Led IT Department on preparations for new EU MiFID law; by appraising requirements and coordinating information-gathering enabled legal and compliance specialists to easily judge results * Created effective and fast script to record the software installed on all client PCs * Conducted all space and desk planning for 360 seats in 2 buildings; negotiated with business; regularly reported to executives on availability vs. requirements; proposed solutions; successfully ran moves of up to 50 desks taking a hands-on lead on move-days; reduced workload for IT and Facilities Managers and improved service to business heads * Managed, redesigned and implemented the ‘new employee’ IT processes; instantly improved service delivery to all new employees; received excellent feedback from business managers Jan 2007 – Mar 2007 SUPPORT & INFRASTRUCTURE CONSULTANT (1st – 4th line) Englefield Capital LLP * Appointed to perform all aspects of technical implementation and support, 1st to 4th line, 24x7 * Rapidly improved service delivery to client base, routinely responding to last-minute business-driven requests, remotely supporting clients traveling globally and providing the ultimate personalised service. * Proactively identified and eliminated several risks to systems and provided recommendations for further improvements Dec 2006 – Jan 2007 IT CONSULTANT Online Corporation UK Ltd * Appointed to two short projects: (a) to deploy Dell laptops and docking stations across company and (b) to assess a client’s IT infrastructure. Responsible for all aspects of the project activities and delivery * Provided appropriate regular and precise strategy and progress reports; identified and provided recommendations for 34 future enhancements * Created a process for assessing new client infrastructures; defined a comprehensive set of system policies and procedures to be implemented across all clients May 2006 – Oct 2006 (two renewals) SENIOR SYSTEMS ADMINISTRATOR State Street Global Advisors Ltd * Appointed to carry out various IT systems improvement programmes * Created long-term solution tracking NTFS across Europe, using shell scripts; SQL Server; Microsoft Access; VBA; VBScript; auto-generation of RTF; auto-e-mails; reduced workload and cost of audits * Guided 28 senior managers to restructure NTFS permissions on their data, bringing all data into line with standards. * Created highly effective and self-maintaining web site for management to view Active Directory groups so improving businesses’ understanding of IT * Performed analysis and improved information flows to eliminate 3 week delays; produced recommendations for IT management to consolidate 4 sources of support request into one tool * Scripted automated enumeration of PC packages, reducing IT workload using Excel and HP System Insight Manager Oct 2005 – Apr 2006 CAREER SABBATICAL * undertook opportunity to take Cisco CCNA course/exam and carry out voluntary IT work Oct 2003 – Sep 2005 SYSTEMS ADMINISTRATOR (3rd + 4th line) Goldman Sachs International Ltd * Appointed to a team of 7 WinTel analysts for European Trading Division * Responsible for supporting e-trading, e-commerce and ownership for Commodities environment * Working around business, technical and practical obstacles; took key role in large-scale deployments such as XP, Office2003, Reuters 3000Xtra * Deployed Bloomberg to 1,000+ hosts with Marimba and scripting ensuring low risk * Chaired meetings and negotiated with multiple stakeholders, bringing to consensus * Enhanced capabilities for whole team by training peers on Citrix, Lucent QIP, DHCP, DDNS. * Scripted self-maintaining solution for config backups, reducing revenue loss * As principal analyst in Europe for global initiative, developed support procedures for EMEA and improved turnaround from several days to intra-day. Aug 2001 – Sep 2003 TRADING FLOOR SUPPORT ANALYST (1st + 2nd line) Goldman Sachs International Ltd * Appointed to close-knit team of 10 skilled support analysts; 3,000 Dell/HP/IBM PCs/laptops on trading floors; Windows NT, XP; Office 2000/2002/2003; proprietary trading apps * Liaised closely with 3rd line Systems Administrators on technical issues; seized initiative to introduce alerting tool enabling pro-active resolution of problems; became technical lead for Commodities support Training & qualifications Windows server: Citrix MetaFrame Presentation Server 3.0: Enterprise Edition Administration Implementing Microsoft Windows 2000 Professional and Server Implementing and Administering Microsoft Windows 2000 Directory Services Cisco Networking: Intro to Cisco Networking Technologies – half CCNA cert. – exam passed Interconnecting Cisco Networking Devices – remaining CCNA exam pending Learning Tree: Hands-On Internetworking with TCP/IP Security: MiS: Fundamentals of Enterprise Network Security Others: Learning Tree (customised course): Introduction to Solaris Education: BSc(Hons) Computer Science (Southampton): First Class; A-levels: five; GCSEs: nine Technical skills & knowledge summary Desktop: 3.0; 3.11; NT; 2000 and XP administration; Vista aware; Office versions 2000, 2002(XP), 2003, 2007; Visio; Publisher; Project; Windows / Microsoft Update; McAfee antivirus; Trend antivirus; AVG antivirus; Internet Explorer v.6, v.7; Mozilla FireFox; Blackberry Server: 2003; 2000; NT; Exchange; print server; NetApp; Legato Backup; Symantec/Veritas Backup Exec; HP/Compaq server hardware; HP Insight Manager; Blackberry Enterprise Server (BES) Thin Client Terminal Server; RDP; Citrix MetaFrame 1.8, Presentation Server 3; WinTerms; e-Clients Active Dir.: DFS; user account admin; group policy; scripting the Active Directory Deployment: InstallShield AdminStudio for MSI packaging; Marimba Tuner; Altiris Java: implementation of JRE and JavaWebStart applications Connectivity / networking: Ethernet; 10base2; 10baseT; TCP/IP; Cat5e patching and wiring; patch panels; structured cabling; WiFi; WLAN; wireless networking and security; roaming/remote users; modem dial-up; VPN support; Blackberry (7200 & 8700 series) 3G data-cards; HSDPA (3G broadband); GPRS; GSM Internetworking / WAN: Cisco routers; Cisco PIX firewalls; Cisco SoHo; Cisco IOS; firewall rules; passed half CCNA certification exams; DDNS; DHCP; WINS; Lucent QIP; OSI 7 layer model; rate-adaptive xDSL, MaxDSL knowledge / implementation; domestic telecoms wiring and installation; ISDN; port address translation / forwarding; NAT; proxies; connectivity troubleshooting; FTP; SMTP; POP3; Telnet; SNMP Scripting: batch and shell script; VBScript; KIX; info gathering; isql; blat; autoexec.bat; launch scripts; SysInternals/Microsoft PSTools Remote control: VNC; PCAnyWhere; HP RIB; HP Integrated Lights Out; KVM; GoverLAN; RDP, Windows Remote Assistance; NetMeeting; RAdmin Database: relational database model; SQL; Microsoft SQL Server; Microsoft Access; ODBC connections Virtualisation VMWare; Microsoft VirtualPC Hardware: Dell; Compaq; Acer; HP; IBM; disk imaging (Altiris, R-Drive); build; troubleshooting, installation User Support: Remedy Action Request System; PJTechnologies GoverLAN Documentation: creating user guides, helpdesk guides and technical documentation Risk: information security, social engineering, compliance and regulatory awareness Financial s/w: BarCap Trader; Rumba; UBS Chat; ChemConnect; GFI EnSpace; ICE; Reuters 3000Xtra; Bloomberg; TradeWeb; GFI CreditMatch; NYMEx; CreditEx; List FastTrack; UKPX; Humberator ENOM; LME; BoNY INFORM; Dealogic BookRunner; RTE; Transco Gemini; Trayport GlobalVision; French Power; MarketAxess; MTC; PowerNext Mentor / tutor: respected mentor to less experienced colleagues; giving training to groups and peers Professional memberships * British Computer Society Member (MBCS) (6 years) * Professional Contractors Group Member (2 years) 14 October 2007, Andrew Young, mobile: (07014) 219100 Andrew Young – CV continued…